Ontario Energy Board (OEB) – COVID-19 Energy Assistance Program – Small Business (CEAP-SB) (2022)

  • This program is currently closed.


The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.

Comments on Funding:

Funding is:

  • up to $850 in support towards the electricity bill of small business and registered charity customers if they primarily use electricity for heating;
  • up to $425 in support towards the electricity bill of small business and registered charity customers if they primarily use another heating source (not electricity);
  • up to $425 in support towards their natural gas bill for small business and registered charity customers.


  • Small business customers who made partial payments in early 2020 for amounts owing on their bills prior to March 17, are now eligible to apply for CEAP-SB. Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they are determined to meet the new eligibility criteria.
  • Small business and registered charity electricity or natural gas customers are eligible for CEAP-SB if they meet all of the following criteria:
  • The customer has an active account with an electricity distributor, a USMP or a natural gas distributor. 
  • The customer’s account falls within the following class:
  • for customers of an electricity distributor, the General Service less than 50 kW rate class
  • for customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
  • for customers of a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually 

Customers can find information about their class on their bill, or they can contact their utility or USMP.

  • The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
  • Customers may qualify if (before March 17) they:
  • did not have any overdue amounts on their electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or 
  • made at least partial payments on amounts overdue prior to March 17, 2020. 
  • The customer (after March 17) failed to make complete payment for the electricity and/or gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
  • If the customer made partial payments on their bills, they may still qualify for CEAP.
  • The customer’s small business or registered charity premises was required to close* to the public for regular operations for at least 15 days as a result of a government order or inability to comply with public health recommendations.

“Close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

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